Warranty Claim | Profishiency

All Profishiency products are covered by a 1 Year Manufacturer’s Limited Warranty, ensuring that we will repair or replace any item that is defective in workmanship or materials within one year from the date of purchase by the consumer. The warranty covers all but the following:

1. Malfunctions or damage due to abuse, misuse, or accident.

2. Normal Wear and Tear

3. Malfunctions caused by inadequate repair or alterations not performed by ANYTHING POSSIBLE BRANDS

4. Reel cleaning or re-lubrication required due to owner’s failure to provide necessary maintenance

5. Abuse or misuse of product

ADDITIONAL EXCLUSIONS:

This warranty does not cover broken fishing line, lost lures, or other accessories that may be lost or damaged during fishing activities. This warranty also does not cover products purchased at clearance price due to missing parts in store. If you've purchased an item that's missing parts, please return it to the place of purchase.

Warranty Replacement will require a dated copy of your receipt/proof of purchase

Name *

First

Last

Phone *

Email *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Problem *

Did you purchase your product through our website or at/with a different store? *

*If this is regarding your order/product being DAMAGED UPON DELIVERY - please go to the 'Contact Us' form and fill out the information requested under " Help with my order --> Order damaged upon delivery ".

Order #: *

What store did you purchase your ProFishiency product from? *

Date of Purchase

What date was this item purchased? Purchase date will be found on your receipt/proof of purchase

Have you attempted a return/exchange with that store yet? *

Yes
No

Why did they reject your return/exchange? *

PLEASE NOTE:
Most of our trading partners accept returns or exchanges within their return window policy.

Please first attempt this with the store you have purchased your product from BEFORE you proceed with the warranty claim.

Model Number *

Model number is printed on the rod, close to the handle. (Circled in red below)

Retrorod

Example photo of model number and lot code placement:

Lot Code *

Lot Code is printed on the rod, close to the handle. (Circled in red above). Formatted as (XX-XX) Example: 24-08, 25-06, 23-10

Tell us what happened/describe the issue at hand... *

Please provide pictures of the following...

The specific break / defective part(s) *

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Full/ENTIRE Product... *

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Receipt / Proof of Purchase

Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.

If NO PROOF OF PURCHASE is provided, your product IS NOT GUARANTEED to be covered under our warranty policy. *

I understand that if I do not provide a receipt / proof of purchase, my product is not guaranteed to be covered under any warranties.

Have you already spoken with someone in our facility that advised you to fill out this form?

Who did you speak with? *

Additional File Upload

Drag & Drop Files, Choose Files to Upload

Please upload any additional files here.