Contact Us | Profishiency

Welcome, We Are Here To Help!

Name *

First

Last

Phone *

Email *

What can we assist you with? *

Order Number *

If you do not know your order number, please check on your emailed receipt, it will be at the top "New Order: #"

How can we help? *

I need tracking information
What is the status of my order?
I have a question about my order
Request to remove or cancel an item
I received the wrong item
I need to make a return
My order was damaged during delivery
Other

Type of cancelation: *

Cancel Entire Order
Remove Specific Item(s) From Order

Please provide the details of the item you'd like to remove *

Please include the product name, quantity, and any relevant details to help us process your request quickly.

Please select the following reason(s) for your cancelation *

Ordered the wrong product
No longer needed
Found the product somewhere else
Placed the order by mistake
Accidentally ordered too many
Other

Please provide more details about your cancellation request *

Feel free to explain the reason for your cancellation, and we'll do our best to assist you.

Someone will be in touch shortly to assist with the next steps for your cancellation or return.

If you do not receive a response within 48 hours, please contact our customer service team at 844-347-4543.

Hours of operation: Monday–Friday, 8:00 AM – 5:00 PM (CST).

Please provide the name(s) of the product(s) you're inquiring about *

Please describe your inquiry or request *

Let us know if you're looking for more information, availability, or anything else related to the product(s).

Please upload a photo of the incorrect product you received *

Click or drag a file to this area to upload.

Return Policy

Please note that returns for reasons outside of our control (such as changing your mind, finding a better price elsewhere, or ordering the wrong product) are subject to customer responsibility for return shipping. For more details, please review our full Return Policy

How much are you wanting to return? *

Entire Order
Specific Item(s) from order

Which item(s) are you wanting to return? *

Please select your reason(s) for the return... *

This product was not a good fit for me
I no longer need this item
I found a better price elsewhere
This product is defective
Other

Please provide more details about why this product didn’t meet your expectations *

Please provide more details about your reason for return *

Feel free to explain the issue or reason that doesn't fit the available options.

It sounds like your item may be defective. Instead of a return, please complete our warranty claim form to initiate the process. You can find the form here:

https://profishiency.com/warranty-claim/

Someone will be in touch shortly to assist you with the next steps for resolving this issue.

If you do not receive a response within 24 hours, please contact our customer service team at 844-347-4543.

Hours of operation: Monday–Friday, 8:00 AM – 5:00 PM (CST).

We aim to respond within 24 hours of receiving your request! For urgent inquiries about an active order, please contact our customer service team directly at 844-347-4543 during business hours.

Hours of operation: Monday–Friday, 8:00 AM – 5:00 PM (CST)

Oh no! We’re sorry to hear that your order arrived damaged.

We sincerely apologize for the inconvenience. In order to quickly resolve this, we’ll need a few pictures to submit a claim with the delivery service. Please provide the following:

1. Damaged product inside the box *

Click or drag files to this area to upload. You can upload up to 2 files.

(Please display it as it arrived)

2. Packing material inside the box *

Click or drag a file to this area to upload.

3. Shipping label on the box *

Click or drag a file to this area to upload.

4. Top and two sides of the box *

Click or drag a file to this area to upload.

5. Bottom and opposite two sides of the box *

Click or drag a file to this area to upload.

6. Any/all damage to the item *

Click or drag files to this area to upload. You can upload up to 6 files.

(Please take these outside of the box)

7. BMC - Box Manufacturer’s Certificate (If applicable)

Click or drag a file to this area to upload.

(This is typically a round stamp on the bottom outside flap of the box showing box standards)

BMC Example:

Bmc

8. Media showing the package being damaged during delivery (e.g., Ring/Security footage) *

Please note: This will only be used to file a claim with USPS, UPS, or FedEx for damage during delivery.

Other 'Media'... *

Click or drag a file to this area to upload.

Someone will be in touch shortly to discuss the next steps.

If you do not receive a response within 24 hours, please contact our customer service team at 844-347-4543.

Hours of operation: M-F 8:00 am - 4:30 pm (CST)

Thank you for reaching out about international shipping.

At this time, we are only able to ship within the United States. We apologize for any inconvenience this may cause. Please feel free to reach out if you have any other questions or need assistance with a U.S. order.

We appreciate your understanding!

Do you already have an account with us? *

Yes
No, but I am interested in setting one up!

Company Name *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

How did you hear about us or our products? *

Tell us about your company *

We're sorry to hear you're having issues with your product! To help us assist you as quickly as possible, please fill out the details on our warranty claim form using the link below:

Warranty Claim Form

Please note: This form is NOT for warranty claims. To move forward, we need the specific information requested on the warranty claim form.

Thank you for your understanding!

How Can We Help? *

Please select the reason you are inquiring about a replacement part: *

Item was missing a part when I received it
Item purchased 'as-is' (e.g., clearance, eBay, reseller)
Item lost part due to defect or malfunction
Other

We understand how frustrating it can be when you need a replacement part. Currently, we do NOT offer replacement parts for purchase. However, there are a few scenarios where a replacement may be possible through warranty, depending on your situation

Is your product missing a part that was supposed to come with it?

If the product was supposed to come with certain parts but didn’t, you should contact the retailer where you purchased it for a refund or exchange. We recommend reaching out to them directly for assistance.

If they are unable to help, you can file a warranty claim with us, and we'll do our best to assist you in resolving the issue.

Did you purchase your item 'as-is' (e.g., clearance, eBay, reseller)?

If you bought the product in 'As-Is' condition, such as on clearance, unfortunately, we do not have replacement parts available for these items. We recommend visiting a local reel repair shop for assistance.

Did you lose a part due to a defect or malfunction?

If a part was lost due to a defect or malfunction, you may be eligible for a warranty replacement. Please complete our warranty claim form so we can assess your issue and determine next steps.

Not sure about the warranty eligibility or have another question?

If you're unsure whether your item qualifies for a warranty replacement, or if you have any questions about your product, please complete our warranty claim form so we can review the issue and assist you further.