Frequently Asked Questions

Email customerservice@anything-possible.com or call 844-347-4543. Our team responds promptly Monday–Friday, 8 AM–5 PM CT.

Yes, tracking details are emailed as soon as your order is being prepared for shipment. If you haven’t received tracking information within 72 hours of placing your order, please contact customer service.

Not at this time. We currently ship to U.S. addresses only, excluding Alaska and Hawaii.

Please contact accountservices@anything-possible.com for wholesale and retail inquiries.

We’ve got a fast, no‑nonsense walkthrough. Watch here:

Email warranty@anything-possible.com with the product model, the part you need, and (if available) a photo of the issue.

Designed and engineered in the USA. Manufactured globally to our performance specifications.

Yes, left-hand retrieve is available on select models across our lineup. Pocket Combos and some recreational models are right-hand only.

Yes, download PDFs at  https://profishiency.com/reel-manuals/. For specific questions, contact customerservice@anything-possible.com.

Our products are mainly designed for freshwater use. However, with proper care and cleaning after each use, you can use them in saltwater environments as well. Be sure to rinse thoroughly with fresh water and dry completely to protect against corrosion.

We recommend visiting a local rod & reel repair shop for eyelet or guide replacements so they can match and install the correct size.

Find us at major outdoor retailers (Walmart, Academy, Bass Pro Shops, Dick’s Sporting Goods, Scheels, Sportsman's Warehouse) and online at Profishiency.com.

Please hit us up on social media with your resume.

Follow our tutorial video:

Tangle‑Free greatly reduces tangles, but no system is 100% tangle‑proof. Wind knots, overfilling the spool, or line twist can still cause issues. It’s rare, but the line can jam inside the reel. For quick fixes and prevention tips, watch our troubleshooting video:

Email warranty@anything-possible.com with the product name and the specific part needed.

Available at major retailers nationwide and online at profishiency.com/kid_casters

Perfection Lures use a special formula inside each bait that helps fish hold on longer once they bite. This unique scent-and-texture blend gives you more time to set the hook and land your catch.

Available at major retailers nationwide and online at profishiency.com/perfection_lures

If your product was purchased directly from our website, email customerservice@anything-possible.com with your order number to begin the return process. Purchases made at retail stores must be returned to that retailer. 

Please email customerservice@anything-possible.com with your order number and clear photos of the item and packaging so we can assist.

Manufacturing defects are covered under our standard 1-year limited warranty. File a claim at profishiency.com/warranty

We offer free shipping on most orders over $70. Some restrictions apply. All orders under $70 have a flat rate of $7.99. Regardless of order size, all orders with extra-long, one-piece rods and combos will incur a $33 surcharge.  We periodically run promotions. Follow our social channels or subscribe to our newsletter for the latest offers.

One‑piece rods ship in oversized packaging and require extra handling. Carriers apply a length surcharge, and this rate covers a portion of that added cost to ensure safe delivery.

Please file a claim at profishiency.com/warranty-claim. Our team will assist with troubleshooting and the next steps.