CONTACT US

First Name *

Last Name *

Email Address *

Phone Number *

Name of Product(s) *

Order Number: *If you do not know your order number, please check on your emailed receipt, it will be at the top "New Order: #_ _ _ _"

Do you already have an account with us? *YesNo, but I am interested in setting one up!

Company Name *

Company Address *

Apartment, suite, etc

City *

State/Province *

ZIP / Postal Code *

Country

How did you hear about us / our products? *

Tell us about your company... *

Type of cancelation... *Full Order CancelCancel Item(s) Off Order

Which item(s) would you like to remove from your order? *

Please select the following reason(s) for your cancelation... *

Ordered wrong productNo longer neededFound product somewhere elsePlaced order by mistakeAccidentally ordered too manyOther...

How much are you wishing to return? *Entire OrderSpecific Item(s) from order

Which Item(s) are you wishing to return? *

Please select your reason(s) for the return... *

This product was not a good fit for me/my child...I no longer need this itemI found a better price elsewhereThis product is defective...Other...

Could you please give some detail as to why you personally did not enjoy this product?

We will send you an email confirming the cancelation / refund of your order (or items off of your order) as soon as we process your request. If you do not receive a response within 24 hours of your request please reach out to our customer service team at 844-347-4543, our hours of operation are M-F 8:00am-4:30pm (CST).

Oh No!

We are so sorry to hear that your order was damaged during delivery!

If you could provide us with the following information we will have a replacement sent out asap!

Picture(s) of damaged packaging *

Picture of packaging that includes the Shipping Label *

No file chosen

Picture(s) of the broken product *

Do you have any media showing the package being delivered damaged such as Ring/Security footage that we could use in our claim against USPS for damaging your order during delivery?YesNo**Please note - This will ONLY be used to file a claim with USPS for damaging the package during delivery.

Other 'Media'

How can we help? *0 / 180

We are sorry to hear you are experiencing issues with your product! If you could please go to the link below and fill out the information requested we will do our best to help you out!

https://profishiency.com/kidcasters/warranty-claim/

Someone will be in touch shortly to discuss the next steps for your return.

If you do not get a response within 24hrs of placing your request, please reach out to our customer service team at 844-347-4543.

Hours of operation: M-F 8:00am-4:30pm (CST)